Returns and refunds
This is the standard policy for physical clothing sold by stores of LO Digital LLC, including PunkStore, FreelexStore, and CardoStore. A store may publish a more specific window or address at checkout. Where consumer law in the customer’s country gives a longer right, that law controls.
1. Return window
You may return an unused item in its original condition within 30 days of delivery. Underwear, swimwear, and items marked final sale are not returnable unless they arrived damaged or not as described.
2. How to start a return
Write to the store from which you ordered, or to lodigital@support.com, with your order number and the items you wish to send back. We will confirm the return address and any prepaid label that applies to your market.
3. Refunds
Once we receive and inspect the goods, we refund the purchase price to the original payment method. Shipping charged at checkout is refunded when the return is our error (wrong item, defect, or late delivery beyond the estimate). Otherwise outbound shipping is not refunded.
4. Damaged or wrong items
If a garment arrives damaged or is not the item you ordered, contact us within 7 days of delivery with photographs. We will replace the item or refund in full, including shipping.
5. Cancellations
You may cancel an order before it ships. After shipment, use the return process above.
6. Chargebacks
If you have a problem with an order, write to us first. We will resolve eligible refunds under this policy. Unjustified chargebacks may be contested with the payment network using shipment and correspondence records.
7. Currency
Refunds are issued in the currency of the original charge, through the same processor when possible.
8. Contact
lodigital@support.com · +39 350 811 0796
LO Digital LLC, 525 Randall Ave, Ste 100-1369, Cheyenne, WY 82001, United States